We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy should be directed to the Practice Manager by emailing admin@thevets.tv or by writing to The Vets Salisbury, 123 Exeter Street, Salisbury, Wiltshire, SP1 2SG. Alternatively, you can telephone the practice on 01722 337 117.


Who are we?

Our registered company name is: The Vets Company Salisbury Ltd.

Our registration number is 06396003 (registered in the UK).

Our registered office is: 123 Exeter Street, Salisbury, Wiltshire, SP1 2SG


How do we collect information from you?

We obtain information about you when you register your pet with The Vets, purchase products or services from The Vets or use our website (for example, when you complete a contact form). Some of the information we collect may be classed as personal data as defined by UK data protection laws.


What type of information is collected from you?

In providing our services to you, we might collect the following information:

  • full or partial contact details, including your name and address, email address, landline telephone number, mobile telephone number and IP address
  • the pages you visit on our website, including any forms you complete online
  • details about a disability that you might have shared with us in order to facilitate our service to you
  • payment card details, should you choose to use this form of payment (we do not store these details)
  • bank account details e.g. if you join our pet healthcare plan (details are entered onto a secure online portal managed by our direct debit collection partner, Easy Direct Debits Ltd, for payment processing, then deleted/shredded)
  • your social media username, your name (including surname) and email address, your gender and your location e.g. if you contact us via Facebook
  • personal data relating to a third party*, such as contact details for spouse, partner, or other family member or friend (* by submitting such data to us, you warrant that you have obtained their consent to provide us with their personal data for the purposes of providing our service to you)


Website recording and use of ‘cookies’

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, cookies help us to track which pages you visit on our website. This helps us to improve our website and deliver a better, more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.


The main Cookies used on our site

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

For more information on Google Analytics’ own privacy policy visit here: http://www.google.com/analytics/learn/privacy.html

Google Maps

These are Google Maps’ third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.


How is your information used?

We may use your information to:

  • carry out our obligations arising from any contracts entered into between you and The Vets
  • notify you of changes to our services
  • seek your views or comments on the services we provide
  • process registration forms
  • send you communications which you have requested and that may be of interest to you
  • process a job application

With your consent, we might contact you via email, phone, SMS or post about other related products and services that we provide which we think may be of interest to you and of benefit to your pet(s).

We may use your information collected from our website, via cookies or direct input, to personalise future visits to our website and/or to send triggered automated emails to you.

We may use your information to meet and comply with any applicable rules, laws or regulations issued by any legal or regulatory body which are binding on us.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.


Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for their own marketing purposes.

Third Party Service Providers working on our behalf: we might pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process subscriptions to our pet health care plan).

Third parties are subject to strict confidentiality obligations. If we choose to use third party service providers, we will disclose only the personal information that is necessary to deliver the service we have contracted for, and that contract will require them to keep such information secure.

We may also disclose personal data as permitted or required by law. For example, if asked by the police or HMRC, we may share your personal data for the purposes of prevention or detection of crime. Information is not shared with them outside of this purpose.

In some instances, it may be necessary to transfer your personal data overseas e.g. ‘cloud’ data storage facilities. Any transfers will be made in full compliance with UK data protection laws.

In the event that our business is transferred, sold or integrated with another business, your details might be disclosed to our advisers or any prospective purchaser’s advisers and may be passed on to the new owners of the business.


Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message or by letter unless you have given your prior consent.


How you can access and update your information

The accuracy of the information that we hold about you is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy.

You can do this by writing to The Vets, 123 Exeter Street, Salisbury, Wiltshire, SP1 2SG, or emailing the Practice Manager at admin@thevets.tv or by calling the practice on 01722 337 117.


Retention of information

Your personal data will be retained for as long as it is necessary to fulfil the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws.

Should you choose to withdraw consent for marketing contact, please note that your personal data may still be retained on our database to the extent permitted by law.


Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it is treated securely. Information taken to process payments (such as debit/credit card details or bank account information) is encrypted and protected with 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Other information (such as your email and/or postal address) might be transmitted normally over the internet (e.g. to register with The Vets, or to process an application for our pet health care plan). While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us over the internet, and you do so at your own risk. Once we receive your information, we will take the necessary steps to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone else. 



We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy Policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies relating to other sites/organisations, even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies of the owners and operators of such third party sites – we recommend that you check such policies individually.


Persons aged 16 or under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission before providing us with personal information.


Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.


Review of this Policy

We keep this Policy under regular review. This Policy was last updated in March 2020.